Refund Policy
Last updated September 28, 2026
We want you to be happy with what you buy. This page explains when purchases on LensPrompts can be refunded. Payments are processed by Dodo Payments, our merchant of record, and refunds are issued through them.
1. Failed generations — automatic
If a generation fails, times out or is refused by the model, the credits it used are returned to your balance automatically. You don’t need to contact us.
2. The rule: unused means refundable
Every purchase — a credit pack, the first payment of a subscription or a renewal, monthly or yearly — can be refunded in full at any time, as long as you haven’t spent any credits since that payment.
Once you have generated anything after a payment, that payment is no longer refundable. Credits returned for failed generations don’t count as spending.
3. Subscriptions
- The rule above applies to every subscription charge, including renewals — so if you forgot to cancel and haven’t generated anything since, you can get that renewal back.
- Cancelling stops future renewals. You keep your plan until the end of the period you paid for; there are no partial refunds for part of a period once credits have been used.
4. What happens to credits
When a purchase is refunded, the credits it added are removed from your balance.
5. Outside these rules
If something went wrong on our side — for example you were charged twice or the service didn’t work — contact us and we’ll make it right, even if credits were used. Other requests are reviewed case by case.
6. EU and UK customers
Credits are digital content. By starting a generation you ask us to provide it immediately and acknowledge that you lose the statutory right of withdrawal for that purchase. Until then, the purchase stays refundable under section 2 — with no time limit.
7. How to request a refund
Email support@lensprompts.com from the address you sign in with, and include the order ID from your receipt. We reply within 2 business days. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
Please contact us before opening a chargeback with your bank — it’s faster for everyone. Accounts with a chargeback may be suspended while it is resolved.
See also our Terms of Service and Privacy Policy.